Safeva

You can unlock your door using your PIN code, fingerprint, or physical key. If you're away from home, you can unlock it remotely through the app (if WiFi is connected). If you've forgotten your PIN, you can reset it through the app. We also recommend setting up emergency access codes for trusted family members. Your security and access are our top priorities.

Our smart locks are compatible with most standard doors in South Africa. They work with single and double cylinder deadbolts and fit doors with standard backset measurements (45mm or 60mm). Before purchasing, we recommend checking your door's specifications.

Managing access is simple and secure through our mobile app. You can create temporary or permanent access codes for family members, domestic workers, guests, or service providers. Each person gets their own unique PIN code or can use their fingerprint. You can set time-based access restrictions (for example, allowing a cleaner access only on Tuesdays from 9am-12pm) and receive notifications whenever someone enters. You can revoke access instantly at any time. This gives you complete control over who can enter your home and when.

Yes, absolutely. All our smart locks retain a traditional physical key slot as a backup. You can use your physical key to unlock the door at any time, whether the battery is dead, the app isn't working, or you simply prefer the traditional method. This dual-access approach ensures you always have a way to enter your home. We recommend keeping your physical key in a secure location as a backup. The physical key works seamlessly alongside all the smart features.

Installation is straightforward and can typically be completed in 15-30 minutes without professional help. Our smart locks are designed as a direct replacement for your existing deadbolt, so no structural modifications to your door are needed. We provide a comprehensive installation guide with step-by-step instructions.

Yes, absolutely. Our smart locks are equipped with a high-capacity backup battery that provides 6-12 months of operation during complete power loss. The lock will continue to function normally with your PIN code, fingerprint, or physical key. You'll receive low battery notifications well in advance, giving you plenty of time to replace the batteries. We've specifically engineered our locks to handle South Africa's load shedding challenges, so you can have peace of mind knowing your home remains secure regardless of power availability.

Security is our top priority. All data transmitted between your smart lock and our app is encrypted using military-grade AES-256 encryption, the same standard used by banks and government institutions. Your access logs, PIN codes, and biometric data are stored securely on encrypted servers with regular security audits. We comply with international data protection standards and never share your personal information with third parties. Your home security data remains completely private and under your control.

Your smart lock operates independently of your phone battery. You can always unlock your door using your PIN code, fingerprint, or physical key—no phone required. The mobile app is simply a convenient way to manage access remotely and monitor activity. Even if your phone is completely dead, your lock will function perfectly. The lock's own backup battery ensures continuous operation, so you'll never be locked out due to a dead phone.

No, WiFi is not required for basic lock operation. Your smart lock works offline using Bluetooth connectivity with your smartphone for local control. However, WiFi is recommended if you want to unlock your door remotely when you're away from home, receive real-time notifications, or manage access for multiple users. If you don't have WiFi, you can still use PIN codes, fingerprints, and physical keys to operate the lock normally. We offer flexible connectivity options to suit your needs.